Shipping Information
Everything you need to know about our delivery options
Shipping Options & Delivery Times
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | €9.99 |
| Express Shipping | 2-3 business days | €19.99 |
| Next Day Delivery | 1 business day | €29.99 |
| Free Shipping | 7-10 business days | Free on orders over €100 |
Delivery times are estimates and may vary based on your location and local carrier schedules. Business days exclude weekends and public holidays.
Order Processing
Orders are processed Monday through Friday, excluding public holidays. Orders placed after 2:00 PM local time will be processed the next business day.
Processing Timeline
- Standard Orders: Processed within 1-2 business days
- Express Orders: Processed within 24 hours
- Custom Orders: Processing time may vary (3-5 business days)
Order Tracking
Once your order ships, you will receive a confirmation email with:
- Your tracking number
- A link to track your package
- Estimated delivery date
- Carrier information
You can track your order 24/7 using the tracking link provided in your shipping confirmation email.
International Shipping
We currently ship to select international destinations. International shipping costs and delivery times vary by location.
International orders may be subject to import duties, taxes, and customs fees imposed by your country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
Delivery Issues
What if I'm not home when my package arrives?
The carrier will typically leave a delivery notice and attempt redelivery. You may also be able to pick up your package from a local carrier facility or request to leave the package at your door (availability varies by carrier).
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at support@tickly.com with your order number and photos (if applicable). We will work with you to resolve the issue promptly.
If you have any questions about our shipping policies or need assistance with your order, please don't hesitate to contact us.